Refund policy

We offer a 7-day return policy, which means you have 7 days from the date of receipt to initiate a return.

To be eligible for a return, the product must be damaged or incorrect. Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at clustertrendsshop@gmail.com

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

For any questions regarding returns, feel free to contact us at clustertrendsshop@gmail.com 

Important Note

Just one thing—we urge you to make an unboxing video of the product when you receive it. This video serves as proof that the correct product was delivered in proper condition. Claims without this documentation may not be processed. Your cooperation is greatly appreciated!

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, or plants)

Custom products (e.g., special orders or personalized items)

Personal care goods (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

If you’re unsure about your specific item, please reach out.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 7–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.